Shipping policy
At Nova Jeans, we want to provide a clear, secure, and transparent shopping experience. Below you will find the terms and conditions that apply to our shipping and exchange process.
1. Shipping
We offer different shipping options so you can choose the one that best fits your needs.
Shipping costs will be calculated and displayed during checkout, before you complete your purchase.
Available shipping rates are:
| Shipping Method | Rate |
|---|---|
| Economy | USD $7 |
| Standard | USD $15 |
| Express | USD $25 |
The availability of each shipping method may vary depending on the delivery address.
Delivery times may vary depending on the shipping method selected, the customer’s location, and the carrier’s operations.
Once your order has been shipped, you will receive the available tracking information to monitor your shipment.
Delivery times may be affected by circumstances beyond Nova Jeans’ control, including weather conditions, peak seasons, carrier delays, or other extraordinary logistical situations.
Shipping fees paid at the time of purchase are non-refundable.
Exchange Policy
2. Exchange Request Period
Exchange requests must be submitted within a maximum of 30 calendar days from the purchase date.
The request must be submitted within this period. Once initially approved, the exchange process will continue according to the instructions provided by Nova Jeans.
Requests submitted after the 30-day period will not be eligible for exchange.
3. How to Request an Exchange
To request an exchange, please send an email to:
The email must include:
- Order Number
- Reason for Exchange
- Contact Information
Reasons for exchange may include:
- Size exchange.
- Exchange for another product.
- Incorrect product received.
- Manufacturing defect.
- Other.
If the request is related to a defective, damaged, or incorrect product, the customer must include clear photographs of the product so that Nova Jeans can review the case.
Nova Jeans will respond to the request within a maximum of 3 business days.
Do not ship any product before receiving instructions from Nova Jeans.
4. Conditions for an Exchange
Nova Jeans reserves the right to inspect all returned products before giving final approval for an exchange.
To be eligible, the product must:
- Be unused.
- Not have been washed.
- Not have been altered or modified.
- Have all original tags attached.
- Be clean and in good condition.
- Be free of stains.
- Be free of odors, makeup, perfume, deodorant, hair, or other signs of use.
- Be free of damage caused after the product was received.
Products will not be accepted if they show damage caused by:
- Improper use.
- Incorrect washing.
- Failure to follow care instructions.
- Alterations or modifications.
- Wearing an incorrect size.
- Forcing, stretching, or damaging the garment during use or fitting.
Products that do not meet these conditions may be rejected.
5. Exchange Options
Eligible products may be exchanged for:
- Another size of the same product, subject to availability.
- Another product of the same amount originally paid, subject to availability.
- A higher-priced product, provided the customer pays the price difference.
Exchanges for lower-priced products are not allowed.
The amount used as the reference for an exchange will always be the amount actually paid by the customer.
All exchanges are subject to inventory availability at the time the request is processed.
6. Maximum Number of Exchanges
Each product may be exchanged only once.
Once an exchange has been completed, the replacement product will not be eligible for a second exchange due to:
- Size.
- Color.
- Style.
- Personal preference.
- Customer decision.
7. Shipping Costs for Customer-Requested Exchanges
When an exchange is requested for reasons that are not the responsibility of Nova Jeans, including:
- Size exchange.
- Personal preference.
- Product exchange.
- Style exchange.
- Color exchange.
- Any other customer-related decision.
The customer is responsible for all shipping costs associated with the exchange.
This includes:
- Shipping the original product back to Nova Jeans.
- Shipping the replacement product from Nova Jeans back to the customer.
Once the product is received, Nova Jeans will inspect it.
If the exchange is approved, Nova Jeans will provide the customer with the instructions to pay for the new shipment and complete the exchange.
The total exchange time will depend on the shipping time to Nova Jeans, product inspection, and shipment of the replacement product.
8. Incorrect Products or Errors Caused by Nova Jeans
If the customer receives:
- A product different from the one purchased.
- A size different from the one ordered.
- An incorrect item due to an order fulfillment error.
Nova Jeans will cover the costs associated with:
- Returning the incorrect product.
- Shipping the correct or replacement product.
The customer must report the issue by emailing:
The email must include:
- Order Number.
- Reason for the request.
- Contact Information.
- Clear photographs of the product received.
Nova Jeans will review the case before authorizing the exchange process.
9. Manufacturing Defects
Manufacturing defects may include, but are not limited to:
- Defective stitching.
- Defective zippers or closures.
- Defective buttons or hardware.
- Tears that were present when the product was received.
- Obvious defects in the fabric.
- Obvious defects in the garment’s construction.
The following will not be considered manufacturing defects:
- Damage resulting from normal use.
- Normal wear and tear.
- Damage caused by incorrect washing.
- Damage caused by failure to follow care instructions.
- Alterations or modifications made to the garment.
- Damage caused by wearing an incorrect size.
- Damage caused by forcing or overstretching the garment.
Nova Jeans will inspect the product and determine whether the issue qualifies as a manufacturing defect.
If the defect is approved, Nova Jeans will cover the shipping costs associated with the exchange.
The customer may receive:
- The same product, subject to availability.
- Another size of the same product.
- Another product of the same amount originally paid.
- A higher-priced product, provided the customer pays the difference.
10. Products That Are Out of Stock
If the requested product is not available, the customer may select:
- Another product of the same amount originally paid.
- A higher-priced product, provided the customer pays the difference.
Lower-priced products may not be selected.
Availability will be confirmed by Nova Jeans during the exchange process.
11. No Refunds
Nova Jeans does not issue refunds.
This includes:
- Refunds to the original payment method.
- Refunds to credit or debit cards.
- Monetary credits.
- Store credits.
- Account balances or credits toward future purchases.
Approved requests will be resolved exclusively through a product exchange, subject to the terms and conditions of this policy.
12. Sale and Promotional Items
Products purchased under any of the following conditions:
- Promotion.
- Discount.
- Clearance.
- Sale.
- Special offer.
- Promotional campaign.
Are not eligible for exchange.
These purchases are considered final sale.
We recommend carefully reviewing the product size, features, and description before completing your purchase.
Promotional products may display the following notice:
“Sale item. Final sale. No exchanges.”
13. Exchange Shipping Address
Nova Jeans does not publish a general return or exchange address.
Once the request has been reviewed and initially approved, the customer will receive an email containing:
- The applicable shipping address.
- Shipping instructions.
- Conditions applicable to the specific case.
- Information regarding the cost of the replacement shipment, when applicable.
Products shipped without prior authorization from Nova Jeans may be rejected.
14. Inspection and Final Approval
Receipt of a product by Nova Jeans does not mean that the exchange has been automatically approved.
Once received, the product will be inspected to verify that it complies with the conditions established in this policy.
After inspection, Nova Jeans may:
Approve the exchange: if the product meets all applicable conditions.
Request additional information: when further validation is required.
Reject the exchange: if the product does not meet the conditions established in this policy.
If the exchange is rejected, Nova Jeans will notify the customer by email.
15. General Terms
By completing a purchase with Nova Jeans, the customer acknowledges having read and accepted the terms and conditions established in this policy.
Exchange eligibility is subject to:
- Compliance with the applicable deadlines.
- Product condition.
- Inventory availability.
- The outcome of Nova Jeans’ inspection.
- Compliance with all other terms established in this policy.